Telephone : 01908 041 464 | Email :
Quick Jump

The Public Charge Point Regulations 2023


The automotive landscape is undergoing a transformative shift towards sustainable and eco-friendly solutions. In line with this vision, the United Kingdom has introduced the Public Charge Point Regulations 2023, a significant stride towards fostering electric vehicle (EV) adoption. This blog delves into the essence of these regulations, exploring their core components, impact on businesses, and the types of enterprises they influence.

The Public Charge Point Regulations 2023, derived from the Automated and Electric Vehicles Act 2018, aim to revolutionise the EV charging infrastructure. Their core objective is to enhance accessibility, reliability, and transparency in public charging services, creating a conducive environment for EV users.

The key requirements of these Regulations include:

  • Contactless Payment Accessibility: Charge point operators are mandated to facilitate contactless payment methods, eliminating the need for users to enter into pre-existing contracts. This seamless payment process simplifies the charging experience for all.
  • Third-Party Roaming Provider Integration: Within two years of implementation, charge point operators must integrate payment services provided by third-party roaming providers. This integration fosters interoperability, enabling users from different networks to charge their EVs effortlessly.
  • Rapid Charge Point Reliability: Operators must ensure an average reliability rate of 99% for their network of rapid charge points within one year. This reliability standard guarantees users consistent and dependable charging services, promoting trust in the EV infrastructure.
  • Transparent Pricing: Charge point operators are obligated to display the total price per kilowatt-hour prominently. The displayed price must remain unchanged once the charging process commences, ensuring transparency and preventing any hidden costs.
  • 24-Hour Helpline and Data Management: Establishing a 24-hour staffed telephone helpline ensures users have assistance round the clock. Operators must maintain records of helpline interactions and submit quarterly reports. Additionally, accurate data management and regular updates are crucial to compliance.

These Regulations will come into force on the 24th of November and apply exclusively to the United Kingdom.

public charge points

Do the Public Charge Point Regulations 2023 affect my business?

The impacts on businesses include:

  • Technological Advancements: Businesses operating charge points need to invest in advanced technology to facilitate contactless payments, making the charging process hassle-free for consumers.
  • Collaboration and Integration: Collaboration with third-party roaming providers becomes essential. Integrating their payment services into existing infrastructure fosters a unified and interconnected charging network.
  • Maintenance and Reliability: Businesses must prioritise maintenance and monitoring procedures to meet the 99% reliability standard for rapid charge points. Regular checks and swift issue resolution are pivotal in ensuring optimal performance.

The Public Charge Point Regulations 2023 herald a new era for electric mobility in the UK. By enforcing stringent standards and fostering collaboration, these regulations pave the way for a robust and user-friendly EV charging ecosystem. Businesses operating in this space must adapt swiftly, embracing technological advancements and fostering partnerships to create a sustainable and accessible future for electric vehicles. Through collective efforts, the vision of greener and cleaner transportation becomes a tangible reality.

Do I need the Public Charge Point Regulations 2023 in my ISO Compliance Register?

You will need the Public Charge Point Regulations 2023 in my ISO Compliance Register if your business is categorised below:

  • Charging Station Operators: Companies managing public charging stations are at the forefront of these regulations. They bear the responsibility of implementing the necessary changes to comply with the standards set by the regulations.
  • Third-Party Roaming Providers: Roaming providers offering payment services are pivotal in facilitating seamless transactions between various charging networks. Their integration into the charging infrastructure is paramount for interoperability.

Legislation related to the Public Charge Point Regulations 2023

Legislation related to the Public Charge Point Regulations 2023 include:

  • Automated and Electric Vehicles Act 2018
  • The Electric Vehicles (Smart Charge Points) Regulations 2021

More information

Visit the Public Charge Point Regulations 2023 article on the website.

Create an account in the ISO Compliance Register App and add this article to your Register.